Help & FAQ
Selecting items to purchase is very easy. Simply browse our site, view the details of any items you would like to buy, then click on 'Add to Basket' to add the item to your shopping basket. The contents of your basket are always displayed in the left hand column. You may view your shopping basket details at any time by clicking the 'Your Basket' button at the top of the page. Viewing your basket also enables you to adjust quantities or remove an item.
When you have everything you wish to purchase in your basket, click the 'View Checkout' button at the top of the page. You have the option of logging in (if you already have an account), creating an account, or to order without creating an account. Creating an account provides you with extra facilities, such as order tracking and the ability to create a wishlist, plus you won't need to enter your address details each time you order.
Select the account option you prefer, then enter your details on the forms as they appear. You may pay for your purchases securely online using your credit or debit card via PayPal, or by sending us a cheque or postal order made payable to PAUL TEMPLE.
Final confirmation that you wish to place your order occurs when you click 'Submit Order to Us'. Up to that point, exiting the website or checkout procedure will stop the order process. If you've elected to pay online via credit or debit card, you'll then be forwarded to the secure PayPal website to enter your card details (depending on which option you chose).
Once you've placed your order, you will receive a confirmation email with your order details, and instructions should you wish to cancel it.
How do I pay for my purchases?
Payment can be made securely online using your credit or debit card via PayPal, or via the mail by cheque or postal order.
PayPal do not require you to hold a PayPal account. If you do not have a PayPal account, simply select the option to pay by credit card without an account.
Please note we are not liable for any charges levied by your bank/card issuer for any reason.
We are not registered for UK VAT, therefore VAT is not added to our prices.
Who do I make my cheque/postal order payable to?
Please make your cheque/postal order payable to PAUL TEMPLE. Please also write your order number, name and address on the reverse of the cheque or postal order.
How much will it cost to deliver my order?
Postage and packaging for UK addresses is FREE. For the rest of the world, there is a charge of £3.50 per order.
When will I receive my order?
Your order will normally be dispatched (barring unusual circumstances) within 3 working days of receipt of payment, via First Class Recorded Delivery. You will need to sign for your parcel (or arrange for a neighbour to do so).
If you pay by cheque your order will be dispatched as soon as the cheque has cleared in our account.
Once dispatched, your parcel should arrive the next working day (although some may arrive the day after). It should take no more than five working days for your parcel to arrive.
We cannot be held responsible for delays in delivery caused by external couriers.
What do I do if I have a problem with my order?
We hope you will be happy with your purchase. However, we promise you that if you are not 100% happy with any item you have purchased from us, simply notify us in writing (via email is fine) within 14 working days of receipt, take reasonable care of the item and return it in its original packaging (if possible), for a full refund to be paid within 30 days.
To make a claim in respect of goods damaged in transit or not received, you must contact us regarding your claim via post or email not later than 14 days from the date we confirm goods have been dispatched to you. Once this period has passed, all liability for goods passes to you, the customer, and we will not accept any liability for such claims.
If we have sent goods in error, they remain our property. Please notify us for return instructions.
If you are unhappy with our products or any part of our service, we would like to know! We will respond to complaints about any product or service we supply within 5 working days.
Copyright and Licensing
How do I contact you?
We can be contacted via our online form (click here for our online form), via telephone on 01934 620485 or 07786 651458, or via post at the following address:
Faces of Africa
16, Ellenborough Crescent
Weston-super-mare
North Somerset
BS23 1XL
I've forgotten my password - what do I do?
If you've forgotten your password you'll need to get a new one sent to you.
To do this, click the 'Account Login' link in the bottom navigation bar, then click the 'Forgotten Password' link. Enter the email address you used when registered for your account in the box provided and click 'Send a New Password'. You will receive a new password via email, which you can change to something more memorable once you have logged in.